08 Sep 2010 
Support Center » Knowledgebase » Connection failed / APN problem
 Connection failed / APN problem
Article If WunderRadio is giving a "connection failed" or APN error message, this is likely due to one of two things:

1. Use on the BIS/BES network
2. Unconfigured or Misconfigured APN settigns

WunderRadio requires an APN setting to work, and will not connect properly with just BIS/BES.

To configure your APN do the following:
1. From the BlackBerry main menu open Settings->Options
2. Open Advanced Options
3. Open TCP

Your carrier should be able to provide the correct APN settings for you. If they are not able to help you, a google search for "APN" + "Blackberry" + your carrier name will usually provide good suggestions.


Article Details
Article ID: 9
Created On: 13 Apr 2010 7:20 AM

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